Koka Health & Well-Being Ltd is committed to ensuring the protection of personal data and privacy of individuals in accordance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, store, process, and protect personal data.

Data Collection
We only collect personal data that is necessary for the provision of our services. Personal data collected may include but is not limited to names, contact information, payment details, and health-related information.

Data Storage and Processing

Personal data is stored securely in digital format on encrypted servers with restricted access. Physical records containing personal data are stored in locked cabinets with restricted access. Personal data is processed only for specified and lawful purposes.

Data Sharing
Personal data is not shared with third parties without explicit consent, unless required by law. In cases where data sharing is necessary, we ensure that appropriate safeguards are in place to protect personal data.

Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Personal data no longer required is securely erased or anonymised.

Data Security
We maintain technical and organizational measures to ensure the security and integrity of personal data. Staff members are trained on data protection and adhere to strict confidentiality obligations.

Data Subject Rights
Individuals have the right to request access to, rectification, erasure, or portability of their personal data. Any such requests will be handled in accordance with GDPR requirements.

Data Breach
In the event of a data breach, Koka Health & Well-Being Ltd will promptly assess the situation, take necessary steps to mitigate the breach, and notify the relevant authorities and affected individuals as required by law.

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Data Protection Officer
Our Data Protection Officer can be contacted at hello@kokahealth.com. By using our services, you agree to the terms outlined in this GDPR Policy. Koka Health & Well-Being Ltd reserves the right to update this policy as necessary to ensure compliance with data protection laws and best practices.​​​

Product Descriptions and Availability
We strive to ensure that all product descriptions, images, and other content are accurate and up-to-date. However, due to potential variations in manufacturing processes, screen displays, and ingredient availability, there may be slight differences in product appearance or packaging. Such variations do not affect product quality or performance.

Ingredient and Allergen Information
Our products contain specific natural ingredients. We provide detailed ingredient lists for each product and strongly advise reviewing them prior to purchase, especially if you have known allergies or sensitivities. If you have any questions, please contact us before making a purchase.

Pricing and Payment
All prices displayed on our website and promotional materials are in British Pound Sterling (GBP) and are inclusive of any applicable VAT or other taxes unless explicitly stated otherwise. Shipping fees (where applicable) will be added at checkout, clearly indicated before you complete your purchase.

Price Changes
We reserve the right to modify our pricing at any time without prior notice. However, such changes will not affect orders that have already been confirmed by us.

Payment Methods
We accept major credit/debit cards and other payment methods as stated on our website. Payment is processed securely through our chosen payment gateway. By providing your payment details, you confirm that you are the authorised user of the method used and have sufficient funds or credit facilities to cover the cost of the order.

Placing an Order
When you place an order through our website or via any other method approved by us, you are making an offer to purchase the products in accordance with these Terms.

Order Confirmation
Upon receiving your order, we will send you an email confirmation detailing the products ordered, pricing, and expected delivery times. This email does not constitute acceptance of your order; it merely acknowledges receipt.

Acceptance of Order
A binding contract is formed only once your payment has been processed successfully, and we have dispatched the products to you. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspected fraudulent activity.

Returns
This policy is in place to ensure the integrity, hygiene, and safety of our skincare and bath items. In case you notice damage to the parcel in the presence of a courier, please take photos of the damages and refuse to accept it. If the parcel is not damaged and you want to return it, you can do so within 14 days of the date you received it as long as it has not been opened. Please note that returns are only possible for the entire parcel and we can only accept returns in original unopened packaging. Returned products have to remain unused, in the condition they were received, and in their original box and/or packaging. It is not possible to return the items that have been opened, tested, swatched or used.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To start a return, you can contact us at hello@kokabeauty.com with your order number and full name. To be eligible for a return, the item must be in its original packaging and box, unopened. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kokabeauty.com

Limitation of Liability
Our products are intended for external use only. We disclaim any liability for
adverse reactions arising from misuse or application contrary to product instructions and guidelines. To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, special, or incidental losses or damages arising out of or in connection with the sale or use of our products.

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No Medical Advice
Any information provided on our website or through our customer service channels is for informational purposes only and is not intended to serve as medical advice. If you have pre-existing medical conditions or are pregnant or breastfeeding, please consult a healthcare professional before using our products.

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Intellectual Property
All Koka Health and Koka Beauty branding, images, logos, product names, and trademarks used on our website or promotional materials remain the property of Koka Health & Well-Being Ltd. You are not granted any right or license to use these marks without our prior written consent.

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Force Majeure
We shall not be held responsible for delays or failures to fulfil our obligations if such delay or failure results from events or circumstances beyond our reasonable control (e.g., natural disasters, strikes, lockouts, pandemics, or disruptions in transportation).

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Amendments to These Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on our website with the updated “Effective Date.” By continuing to purchase or use our services after any amendments, you accept and agree to be bound by the revised Terms.

Governing Law and Jurisdiction
Our products These Terms and any contract formed under them shall be governed by and construed in accordance with the laws of England. The courts of England shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.

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Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

Koka Health & Well-Being Ltd

3rd Floor, 207 Regent Street,

London,

W1B 3HH

Email: hello@kokabeauty.com

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Dispatch Times

We aim to dispatch all in-stock items within 48 hours . During peak seasons or promotional periods, dispatch times may be extended.

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Delivery

Delivery times vary based on your location within the UK and the shipping method selected at checkout. We do not currenly ship internationally. We will make every reasonable effort to deliver within the estimated timeframe but cannot guarantee it. Delays can occur due to external factors, including but not limited to postal strikes, customs inspections, or inclement weather.

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Delivery Charges

Any applicable delivery charges will be clearly stated at checkout. Delivery charges may vary depending on the weight, size, and destination of your order. 

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Risk and Title

Ownership of the products passes to you once we have received full payment, including shipping fees. The risk of loss or damage to the products transfers to you upon delivery.

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